Last Updated: August 31, 2026
BONNIE BENJAMIN LIMITED (“we”, “us”, “our”, or the “Company”) operates this online store and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you use our website, including:
- Full name
- Billing and shipping address
- Email address
- Telephone number, if provided
- Order and purchase information
- Information you provide when contacting our customer service
- Any other information you voluntarily submit through our website
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and website interactions
- Date and time of visits
- Referring website or similar technical information
This information may be collected through cookies and similar technologies.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and fulfill your orders
- To arrange shipping and delivery
- To process or facilitate payments
- To communicate with you about your orders
- To respond to your questions, requests, and customer service inquiries
- To provide, maintain, and improve our website and services
- To prevent fraud, unauthorized transactions, and other misuse of our website
- To comply with applicable laws and legal obligations
- To send service-related communications
- To send marketing communications where permitted by applicable law and, where required, with your consent
We do not use your personal information for purposes unrelated to the operation of our business without a lawful basis or your consent where consent is required.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers, including PayPal and other payment providers that may be available at checkout.
When you choose a third-party payment method, your payment information may be collected and processed directly by the applicable payment provider. We may receive information necessary to confirm and fulfill your order, such as payment status, transaction information, and other relevant details.
We do not intend to store your complete payment card number, card security code, or PayPal account password on our own systems.
Your use of third-party payment services is also subject to the privacy policies and terms of those payment providers.
4. Sharing of Personal Information
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services. These third parties may include:
- Payment processors and payment service providers
- Shipping and delivery companies
- Website hosting and technology service providers
- E-commerce and website service providers
- Customer support and communication service providers
- Fraud prevention and security service providers
- Professional advisers, where necessary
- Government authorities or law enforcement agencies where required by law
We do not sell or rent your personal information to third parties for their own independent marketing purposes.
Third-party service providers may process information on our behalf and are expected to handle such information in accordance with applicable privacy and data protection requirements.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience and operate essential website functions.
Cookies may be used to:
- Remember shopping cart and checkout information
- Maintain website functionality
- Understand how visitors use our website
- Improve website performance and user experience
- Support security and fraud prevention
- Provide relevant marketing or advertising services, where applicable
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website or prevent some features from working properly.
6. Order and Transaction Information
When you place an order, we may collect and retain information relating to the transaction, including your contact details, shipping information, products purchased, order amount, payment status, and communications concerning the order.
We use this information to process your purchase, provide customer service, handle returns or refunds, maintain transaction records, and comply with applicable legal and accounting requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, resolving disputes, preventing fraud, maintaining business and transaction records, and complying with applicable legal, tax, accounting, or regulatory obligations.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services, including payment, shipping, advertising, analytics, or social media services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, where legally permitted
- Request restriction of certain processing activities
- Object to certain uses of your personal information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
To exercise applicable privacy rights, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.
11. Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
12. International Data Transfers
Because we operate an online business and may use service providers located in different countries or regions, your personal information may be processed or stored outside the country where you are located.
Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred across borders.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:
BONNIE BENJAMIN LIMITED
Email: support@pawclimb.com
Address: RM 5B 12/F TUNG LEE IND BLD, 9 LAI YIP ST, KWUN TONG, HONG KONG
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.