Last Updated: September 1, 2026
Thank you for shopping with BONNIE BENJAMIN LIMITED. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
We aim to process orders promptly after payment has been successfully confirmed.
Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may begin processing on the next business day.
Processing times may be longer during promotional periods, holidays, or periods of unusually high order volume.
Once your order has been shipped, you may receive a shipping confirmation by email when tracking information is available.
2. Shipping Time
Estimated delivery times may vary depending on the destination, shipping method, carrier, customs procedures, weather conditions, and other circumstances outside our reasonable control.
As a general estimate:
- Standard shipping: approximately 7–20 business days
- Remote areas or international destinations: delivery may take longer
Delivery estimates are provided for reference only and are not guaranteed delivery dates.
Please make sure that your shipping address and contact information are accurate before completing your order.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
Shipping fees may vary depending on the destination, package size, weight, shipping method, and other applicable factors.
Any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
4. Tracking Information
Where tracking is available, tracking information may be provided after the order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives and scans the package.
If tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local carrier.
If you still cannot locate the package, please contact us and we will make reasonable efforts to assist you.
5. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet been shipped and you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply if the customer requests reshipment.
6. Delayed or Lost Packages
Shipping delays may occur due to circumstances beyond our control, including:
- Customs clearance
- Weather conditions
- Carrier delays
- Transportation disruptions
- Public holidays
- Incorrect or incomplete address information
- Other unforeseen circumstances
If your order appears to be significantly delayed, please contact us with your order information so that we can review the situation and assist you.
7. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the damaged product and contact us as soon as reasonably possible.
We may request photographs, order information, or other details to evaluate the issue and determine an appropriate solution.
8. International Orders
For international shipments, the customer is responsible for providing accurate delivery information.
Depending on the destination country, an order may be subject to customs inspection, import duties, taxes, or other local charges. These charges are generally determined by the destination country’s authorities and may be the customer’s responsibility.
Delivery times for international orders may also be affected by customs processing.
9. Contact Us
If you have questions about shipping or your order, please contact us:
BONNIE BENJAMIN LIMITED
Email: support@pawclimb.com
Address: RM 5B 12/F TUNG LEE IND BLD, 9 LAI YIP ST, KWUN TONG, HONG KONG